General Approach to Order Handling

Orders are normally reviewed, prepared and handed over to a carrier within a reasonable timeframe after payment has been confirmed. The exact schedule can depend on item availability, order volume and the destination address. This page outlines the general expectations around processing times, delivery coverage, shipping options, estimated charges, tracking and how transit-related issues are typically addressed.

Typical Processing Windows

Most orders are expected to enter processing within 1–3 business days after payment confirmation, though this is a general guide rather than a guarantee.

• Orders submitted on weekends or public holidays are usually handled on the next available working day.
• During busy periods — such as seasonal promotions, major sales events or peak holiday windows — processing may take somewhat longer. A little patience is appreciated while volumes are worked through.
• Where an item is temporarily unavailable or requires additional checks, the processing period may be extended; affected customers are normally notified where possible.

Where Deliveries Are Generally Available

Delivery options depend on the destination and may change over time. As a broad guide, orders are typically accepted for a range of domestic and international locations, subject to carrier coverage and any applicable restrictions.

If a particular destination does not appear to be supported at checkout, it may still be worth getting in touch — email support@littletikes.com and the situation can be reviewed to see whether a workable arrangement is possible.

Delivery Options and Indicative Timeframes

Any delivery estimates given are indicative only. They are normally counted from the date of dispatch rather than the date the order was placed, and may be affected by weather, carrier backlogs, customs procedures or other factors outside anyone's control.

Domestic Deliveries

1. Standard service — typically around 5–10 business days
2. Expedited service — generally around 2–5 business days where offered

International Deliveries

Estimated transit period — commonly in the range of 7–20 business days, though cross-border shipments can occasionally take longer.

How Shipping Charges Are Generally Determined

Shipping charges, where applicable, are usually calculated at checkout and shown before payment is submitted. The amount generally depends on a few practical factors:

• The destination address in full
• The delivery service selected, where multiple options exist
• The combined weight and dimensions of the items in the order

Promotional or free-shipping arrangements may apply from time to time. Any such offer is normally reflected on the checkout page before the order is submitted, so the applicable charge is clear in advance.

Following the Progress of a Shipment

Once an order has been dispatched, a shipping notification is normally sent to the email address provided at checkout. Where tracking is available, a reference number or link may be included.

Tracking records can take a short while — often around 24–72 hours — to appear or update on carrier platforms. If the information does not show immediately after the notification arrives, it is usually worth checking again a little later before reaching out.

Cross-Border Deliveries: Duties and Taxes

For shipments delivered outside the country of origin, additional charges may arise depending on local rules. In general:

• Local customs duties, import taxes, clearance charges and similar fees may be imposed by the relevant authority upon arrival.
• Such charges are normally the responsibility of the recipient and are not included in the item price or the shipping fee shown at checkout.

Checking with the local customs authority before placing an international order is recommended, so that any applicable duties or tax obligations are understood in advance.

Carriers Typically Used

Deliveries are generally entrusted to established logistics providers with appropriate regional coverage. The specific carrier for a given order depends on the destination, the service level and the characteristics of the parcel.

• National postal services — commonly used for standard domestic and some international deliveries
• Private courier networks — often selected for expedited or fully tracked services
• International carriers — typically involved in cross-border shipments where end-to-end tracking is important

Where tracking is offered, carrier details are normally included in the dispatch notification.

Address Accuracy and Missed Deliveries

Taking a moment to double-check the delivery address before submitting an order can prevent a range of avoidable issues. Once an order has been dispatched, address changes are generally not possible.

• If a parcel is returned because the address was incomplete, misspelled or otherwise invalid, a further shipping fee may apply if a second delivery attempt is requested.
• If a delivery attempt is missed, the carrier will usually leave a notice explaining how to arrange collection or re-delivery.
• Where delivery details need to be corrected, contacting support as early as possible offers the best chance of resolving the matter.

Parcels Damaged or Lost in Transit

Orders are usually packed with care to reduce the risk of transit damage, but issues can occasionally arise. If a parcel arrives damaged, or appears to have been lost in transit, it is best to get in touch promptly — generally within 7 calendar days of the expected delivery date.

To help resolve the matter efficiently, it is useful to include the order reference and, where relevant, clear photographs of the packaging or the affected item. Each case is reviewed on its own facts, and a fair solution is normally offered depending on what is established.

Questions About Shipping or Orders

For questions about processing times, delivery estimates, tracking, cross-border rules, address details or transit-related concerns, getting in touch is the quickest way to get a clear answer.

Support Email: support@littletikes.com

A Closing Note

The information on this page is intended as general guidance and reflects the usual approach at the time of writing. Specific circumstances can affect how an individual order is handled, and nothing here overrides any rights that cannot be excluded under applicable law. Support is available whenever clarity is needed.