Policy Scope

This policy is intended to provide a clear overview of how return, refund, replacement and exchange requests are generally handled. The specific outcome of any request may depend on the item, its condition, the timing of the request, and applicable consumer-protection rules. Nothing in this policy limits any rights that cannot be waived under applicable law.

Return Eligibility

Except where an item is expressly marked as final sale or otherwise excluded, most products may generally be considered for return within 30 calendar days after delivery. To be eligible for review, an item should normally meet the following conditions:

• It is unused, unwashed and in a resalable condition
• Original tags, labels and packaging are retained where applicable
• It is not excluded from return under the sections below
• The return shipment is dispatched before the applicable return window ends

Exceptions

Customized, personalized or made-to-order items are generally not eligible for return unless they arrive damaged, defective or materially different from what was ordered.

How to Start a Return

To request a return, please follow the general steps below. Requests are reviewed individually, and additional information may be requested where necessary.

1. Contact Support
   Email support@littletikes.com with your order reference, the item concerned and a brief explanation of the reason for the request.
2. Obtain Return Authorization
   If the request is eligible for further review, instructions and a return authorization reference may be provided. Items sent back without valid authorization may not be accepted or processed.
3. Pack and Ship the Item
   Securely pack the item, preferably in its original packaging, and send it to the address provided in the return instructions. Retaining the shipping receipt and tracking details is recommended.

• For non-quality-related returns, return shipping costs are generally the responsibility of the customer
• For verified defective, damaged or incorrectly shipped items, reasonable return shipping costs may be covered
• Tracked or insured shipping is recommended, as returned parcels that are lost or damaged in transit may not be accepted

Refund Processing

Once a returned item is received and reviewed, an approved refund will normally be issued to the original payment method. Processing times can vary depending on the payment provider and financial institution.

• Please allow approximately 7–10 business days for a refund to appear after approval
• Actual posting times depend on the bank, card issuer or payment service involved
• Original shipping charges are generally non-refundable, except where the item was defective, damaged or incorrectly shipped
• If the original payment method is unavailable, an alternative refund method may be discussed where appropriate

Damaged, Defective or Incorrect Items

Items are typically checked before dispatch. If a parcel arrives damaged, an item appears defective, or the wrong item was received, please contact support promptly so the matter can be reviewed. Claims should generally be submitted within 7 calendar days after delivery and should include:

1. A clear description of the issue
2. Photographs showing the damage, defect or incorrect item where possible
3. The order reference and any relevant delivery details

Where a claim is verified, a suitable solution may include a full refund, a replacement, or another reasonable resolution depending on the circumstances and availability.

Exchanges

Requests to exchange an item for a different size, color or variant may be considered within the standard return period, subject to stock availability and the condition of the returned item.

• The item should normally be unused and retain its original tags and packaging
• Exchange requests generally follow the same return authorization process described above
• After the returned item is received and reviewed, the requested replacement may be dispatched if available
• Any price difference, additional shipping cost or availability limitation will be communicated where applicable

Items That May Not Be Returnable

Certain categories may be excluded from return or refund for hygiene, safety, customization or other reasonable business reasons. These may include, where permitted by applicable law:

1. Customized, engraved or personalized products
2. Gift cards and digital codes
3. Intimate apparel, swimwear and similar hygiene-sensitive items, unless returned unused with all tags and protective seals intact where applicable
4. Items expressly identified as final sale or non-returnable at the time of purchase

Final Sale Items

Products clearly marked as final sale, clearance or non-returnable are generally not eligible for return, exchange or refund, except where a statutory right applies or the item arrives damaged, defective or incorrect.

Questions About This Policy

For clarification regarding return eligibility, refund timing, exchange requests or related matters, please contact support.

Email: support@littletikes.com